FAQ's & Online Support

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In order to keep pricing as LOW as possible, your box of Ceramic Fiber Blanket is shipped from one of our refractory partners nearest to your Ship-To location.  Your blanket will most likely arrive 10-12 days after your BrickWood Ovens order has arrived.

If your blanket has NOT arrived within 15 business days of your order, please let us know.

Phone support is expensive. Very expensive!  In order to keep our prices the lowest in the industry, we crafted ridiculously-detailed Installation Instructions with Materials Lists that clearly explain how to build each step of a BrickWood Ovens pizza oven kit from start-to-finish. 

The BrickWood Ovens Forum provides a place for DIY’ers of all skill levels a location to discuss their oven projects, ask project related questions and read posts from BrickWood Ovens customers that have built their dream oven from scratch.  Peruse 1000’s of searchable pizza oven posts by topic or tag. 

And our FAQ Page provides quick answers to our most frequently asked questions.  

If you have an account or order inquiry, visit your - BrickWood Ovens Account 

Want to track your order, simply click – Order Tracking 

Still need to reach us?  Click the “Contact Us” tab on the bottom of this page and leave your message.  We will respond within 2-business days.

Thank you!

We removed Step 48.  

Instead of using flour to lock the hearth firebrick into position, we recommend you use the ash from the curing fires instead.   We are currently working on Directions 2.0 and that change will be made, but for now... just ditch the flour (it tends to mold w/ moisture).

For more information, please visit our forum post - STEP 48


Sometimes (especially w/ Gmail) our FREE PLANS get placed into the Spam or Junk folders.

Here's a link to our page that contains ALL of our amazing Pizza Oven Plans, Base Plans and Materials Lists.

BrickWood Ovens Free Plans Page

Sending Your Photos And Videos Is As Easy As 1.. 2.. 3!

Want the World to see your BrickWood Ovens project? We want to show it to them! Simply follow these 3 steps and your oven photos and videos will be posted on our Oven Gallery in just a few days! You can send up to 20GB at one time, so feel free to send us as many pictures / videos as you desire.

And Hey... Thanks for taking the time to take to send us pictures of your awesome oven!

CLICK HERE TO SUBMIT YOUR PICS & VIDS!

BrickWood Ovens pizza oven kits are shipped from Lynden, WA. It’s a small border town on the tip-top left corner of the United States… a stones-throw from Canada. And when we do throw stones at the Canadians, they usually apologize when we hit one of ‘em. They are so polite!

Refractory & Bagged Materials such as Ceramic Fiber Blanket, Fire Brick, Refractory Mortar, Castable Refractory Cement, etc., are shipped from our refractory partners closest to your jobsite / location. This helps keep our prices low and provides the fastest possible delivery.

 

FedEx Ground Shipping:

BrickWood Ovens ships all US orders via FedEx Ground. We do not offer Overnight, 2-Day, Express, UPS or USPS delivery. In addition, we do not offer local pick-up or Will-Call service.

 

Freight Shipping:

We do not have control over the arrival day or time, but you will receive a phone call from the freight forwarder the day before your pallet(s) arrival so you can make delivery arrangements. For this reason, it is critical to provide the most relevant phone number during check out. Our freight includes free curbside delivery and liftgate service. Upon delivery, the driver will remove the item from the truck, but it is the customer's responsibility to bring the item onto the property.

Customers are required to sign for freight delivery, so be sure to inspect the item before accepting delivery. Any damage present upon arrival MUST BE ANNOTATED when accepting the delivery. BrickWood Ovens LLC is not liable for damages that were failed to be noted at time of delivery.

 

International Shipping: 

Orders shipping internationally are not eligible for free shipping nor eligible for returns.

Canada:

Once you have added all the items you want to purchase to your cart, simply enter your Canadian “Ship-To” address and click on “Update” and you will see the updated cost of shipping to Canada. We try to keep the costs as LOW as possible, but those taxes, duties, customs fees, etc… are beyond our control.

For the lucky 75% of Canadians that live 100 miles (160 kilometers) from the US border, you can save hundreds of dollars by having your DIY wood-fired pizza oven kit from BrickWood Ovens shipped directly to a US based parcel / package facility near your home. Simply reach out to any of the locations shown below and inquire about their incoming shipping rules prior to ordering from BrickWood Ovens. USA / Canada Border - Parcel & Package Pick-up Locations.

Hawaii & Guam: 

We ship to Hawaii and Guam via Dependable Hawaiian Express, a low-fee freight forwarder based in Seattle that makes weekly sailings between Seattle and Hawaii / Guam. Click here for more information about shipping to Hawaii & Guam.

Caribbean Countries:

Believe it or not, we ship a lot of pizza oven kits to the Caribbean!  We can ship your order to Blue Ocean Transport - a freight forwarder in Miami, FL that makes weekly sailings between Miami and several Caribbean locations & the Virgin Islands. They can forward your pizza oven kit to your tropical destination for a nominal fee.  Click here for more information about shipping to Caribbean countries.

APO / FPO / DPO:

We are unable to ship to APO / FPO / DPO addresses at this time.

Everybody Else:

We are unable to ship the BrickWood Ovens products outside of the continental United States & Canada due to the insanely high cost of international shipping. Our oven kits come in very large boxes, so shipping these large kits overseas has become very, very expensive… therefore, we discontinued international shipping.

Absolutely! But it costs a bit more to ship to our neighbors to the North…

Once you have added all of the items you want to purchase to your cart, simply enter your Canadian “Ship-To” address and click on “Update”. You will now see the cost of shipping to Canada (and we try to keep it as LOW as possible - but those taxes, duties, customs fees, etc… are getting out of hand).

We just made Canada’s lowest-priced outdoor pizza ovens even lower!  For the lucky 75% of Canadians that live 100 miles (160 kilometres) from the US border, you can save hundreds, if not thousands of dollars by having your DIY pizza oven and outdoor pizza oven kits from BrickWood Ovens shipped directly to a US based parcel / package facility near your home.

Simply reach out to any of the locations shown below and inquire about their incoming shipping rules prior to ordering from BrickWood Ovens.  Service fees range around $4 - $6 per delivered box and remember to print and carry your invoice with you before you cross back over the border.  Per customs, you are allowed to purchase and return to Canada with a maximum of $2000 of materials without having to fill out pesky customs forms and pay those outrageous duties and fees.

https://forum.brickwoodovens.com/t/do-you-ship-to-canada

Alaska, Hawaii & Guam: We ship to Hawaii and Guam via Seawide Express, a low-fee freight forwarder based in Seattle that makes weekly sailings between Seattle and Alaska, Hawaii & Guam. Click here for more information about shipping to Alaska, Hawaii & Guam.

Caribbean Countries: Believe it or not, we ship a lot of pizza oven kits to the Caribbean!  We can ship your order to Blue Ocean Transport - a freight forwarder in Miami, FL that makes weekly sailings between Miami and several Caribbean locations & the Virgin Islands. They can forward your pizza oven kit to your tropical destination for a nominal fee.  Click here for more information about shipping to Caribbean countries.

APO / FPO / DPO: We are unable to ship to APO / FPO / DPO addresses at this time.

At this time, we are unable to ship the BrickWood Ovens Pizza Oven Kits internationally due to the insanely high cost of international shipping. Our oven kits come in very large boxes (we maximize every last square inch allowed on FedEx Ground trucks), so shipping these large kits overseas has become very, very expensive… therefore, we discontinued international shipping.

https://forum.brickwoodovens.com/t/international-shipping

REFUND POLICY

We want you to be completely satisfied with the products you purchase from BrickWood Ovens! If you are unsatisfied with your purchase for any reason, please let us know, and we will do our best to rectify any issues you may have as quickly as possible.

We offer a simple return policy allowing you to return any new, unused, unassembled, and resalable items in their original packaging within 30 days of delivery for a refund. The refund issued will be for the total amount of the order minus original outbound shipping and any return shipping costs incurred by BrickWood Ovens.

 

Refund Eligibility:

To be eligible for a return, item(s) must be within 30 days of delivery in new, unused, unassembled, and resalable condition in the original packaging.

  • BrickWood Ovens is not responsible for return shipping costs.

  • The cost of original outbound shipping will be deducted from the refund total.

  • Refractory & Bagged materials (fire bricks, refractory mortar, castable refractory, perlite / vermiculite, lime, fire clay, etc…) are NOT eligible for return / refund.

  • International / Overseas Orders are not eligible for return / refund.

  • Returns are usually processed within 8-10 business days, but processing time may be longer during seasons of high volume. The bank associated with the charge may also have additional processing time before issuing a credit.

  • Food items (such as flour, wheat berries, tomatoes, etc.) are NOT eligible for return due to US Food and Safety Regulations. 

BrickWood Ovens LLC Reserves The Right To Refuse A Refund Or Apply A Restocking Fee If:

  • The item returned does not match the original item shipped.

  • The returned item is missing parts or the original product’s packaging, either of which were not previously specified by the customer.

  • The item was damaged during return shipment due to improper or insufficient packaging.

  • The item being returned has been used or is no longer in new and resalable condition.

  • The item is returned after the 30-day return window.

 

To Proceed With A Return Or Exchange:

To return or exchange your order, we will need for you to request a Return Merchandise Authorization number (RMA). This can be done by emailing - sales@brickwoodovens.com

Be sure to include the following information with your return request.

  • Order Number

  • Reason for Return (or exchange)

 

Once you receive an RMA number, write that number on the outside of each box you are returning.

Return Shipping Label (Option 1) - Purchase & Print your return shipping labels online and schedule a FedEx Ground Pick-up at your location. https://www.fedex.com/lite/lite-ship.html#address

Return Shipping Label (Option 2) - Take the box(es) to your local Authorized UPS or FedEx Shipping Center and they will generate a return label(s) for you and provide package handling.

 

Return Address:

BrickWood Ovens1706 Front StreetUnit 730Lynden, WA 98264

 

Updated on 2.28.22





You can select your preferred payment method at checkout.

  • We accept secure payments for both local & international customers via Credit Cards, Debit Cards & PayPal.
  • We also accept offline payments via check & direct bank deposit in Country X and Country Z.
  • Cash on Delivery is available in city X, city Z and city Y, up to $X. 

Note that additional exchange fee may apply if your currency is other than US dollars.

This Privacy Policy governs the manner in which BrickWood Ovens LLC collects, uses, maintains and discloses information collected from users. This privacy policy applies to the site and all products and services offered by BrickWood Ovens LLC.


Personal Identification Information
We may collect personal identification information from users in a variety of ways, including, but not limited to, when users visit our site, register on the site, place an order, and in connection with other activities, services, features or resources we make available on our site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information. Users may, however, visit our site anonymously. We will collect personal identification information from users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain site related activities.

Non-Personal Identification Information
We may collect non-personal identification information about users whenever they interact with our site. Non-personal identification information may include the browser name, the type of computer and technical information about users means of connection to our site, such as the operating system and the internet service providers utilized and other similar information.

Web Browser Cookies
Our site may use "cookies" to enhance user experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the site may not function properly.

How We Use Collected Information
BrickWood Ovens LLC may collect and use Users personal information for the following purposes:

  • To improve customer service
    Information you provide helps us respond to your customer service requests and support needs more efficiently.

  • To personalize user experience
    We may use information in the aggregate to understand how our users as a group use the services and resources provided on our site.

  • To improve our Site
    We may use feedback you provide to improve our products and services.

  • To process payments
    We may use the information users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.

  • To send periodic emails
    We may use the email address to send user information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests.

How We Protect Your Information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our site. Sensitive and private data exchange between the site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures. Our site is also in compliance with PCI vulnerability standards in order to create as secure of an environment as possible for users.

Sharing Your Personal Information
We do not sell, trade, or rent users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.

Changes To This Privacy Policy
BrickWood Ovens LLC has the discretion to update this privacy policy at any time. We encourage users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your Acceptance Of These Terms
By using this site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our site. Your continued use of the site following the posting of changes to this policy will be deemed your acceptance of those changes.

Information Correction And Deletion
If you believe the information we have is incorrect, please see the below contact information and notify us of any changes necessary to keep your data accurate. Additionally, if at any point you would like BrickWood Ovens to delete any information about you, please contact us via any of the below methods and we will promptly honor all requests.

 

Updated on 1.01.22

Military First Responders

As kids, we held our heroes on an elevated pedestal. They were those among us that would go above and beyond for their fellow man. The kind of person that would run into a burning building to save someone’s mother or son… the kind of person that willingly volunteers to serve others at home or overseas in some of the worst conditions imaginable… the kind of person you tell your kids to respect and honor.

All the employees at BrickWood Ovens would like to say a special THANK YOU to all our men and women in uniform!

If you are currently ACTIVE DUTY in any branch of the government (shown above or listed below), you deserve a discount! And we’d like to send you one!

Simply EMAIL US from your government email address (e.g. johndoe@usmc.mil) and put in the subject line “HERO DISCOUNT CODE”

or

Send us a selfie of yourself in uniform (recent date / time stamp) and MMS it from your phone to - sales@brickwoodovens.com.

Within 24 hours of receiving your request, we will send you a promotional discount code that you can use during checkout.


Thank You & God Bless!!

 

From All of Us at BrickWood Ovens



 

(Navy, Army, Air Force, Marines, Coast Guard, Police, Fire Department, Border Patrol / DHS, EMT / Emergency Medical Technician)

High-Temperature Mortar – Low-Cost 4 Material Blend

High-Temp Mortar is basically the glue that holds all the brick and block together on all wood-fired ovens (and fireplaces). This simple and inexpensive high-temperature mortar recipe is used the world over. From Australia to Zimbabwe… we all make it the same way.

In a clean wheelbarrow or mixing tub, thoroughly dry-mix the (4) materials listed below in a 3:1:1:1 ratio.

  • 3 Parts Silica Sand
  • 1 Part Hydrated Lime
  • 1 Part Fireclay
  • 1 Part Portland Cement


Silica Sand –

Silicon is the 2nd most abundant element in the earth’s crust – so it should be easy to find bags of Silica Sand near you - right? Well, not so much. Pure Silica Sand (which is almost like powder) can be elusive. Some Landscape supply stores 422 carry this item – some don’t. But almost EVERY Pool Supply store does (it’s pool filter sand) Google.com/maps/search/Pool+Supply 155

image . image

ONLY USE THESE TYPES OF SAND
Pool Filter Sand
Fine Sand
Fine Silica Sand (All mesh sizes)
(The Finer the Grain the Better)

DO NOT USE -
All-Purpose Sand
Concrete Sand
Course Sand
Mason Sand
Medium Sand
Mortar Sand
Multi-Purpose Sand
Natural Sand
Play Sand
Sand / Topping


image . image

Fire Clay / Mortar Clay / Bricklayers Clay -

Pure Fire Clay, Mortar Clay and/or Bricklayers Clay is an organic material that has been dried and turned into a powder form. It is usually a brackish red / brown in color or it could be white / grey. The texture is like baking flour or baking soda.

These powdered clays can be found at most Masonry and Landscape Supply Stores 422 for about $10 - $15 a bag. You may find a bag at a Big Box store, but it’s unlikely. And you will never find fire clay at a Refractory Materials dealer.

If you can’t find a bag near you, be sure to check with your local Ceramic Supply Google.com/maps/search/ceramic 320 and they can order a bag of Fire clay for you.

If all else fails - we can always ship you a bag of Fire Clay 241.


image

Hydrated Lime / Powdered Lime / Construction Lime -

This is the product that confuses some of our customers. It is NOT granulated Lime that is sold in the plant section at Home Depot or Lowes but a white and fluffy material that looks and feels like powdered sugar. It is used in the masonry and landscape industry – but it also used in the Plant Nursery industry in 50lb bags.

If you are unable to find this product at your Landscape Supply, call a local Plant Nursery and they can order lime for you - Google.com/maps/search/plant+nursery 152


image

Portland Cement -

Portland Cement is sold at EVERY Big Box and most Mom & Pop hardware and lumber stores. It’s a staple in the construction industry… and it’s cheap! Just make sure you buy pure Portland Cement – NOT PORTLAND CEMENT WITH LIME PRE-MIXED INTO IT. That will throw-off the mixture of the high-temp blend.


PLEASE NOTE - THIS IS A SCRATCH RECIPE FOR HIGH-TEMPERATURE MORTAR. NO MATTER WHAT YOU READ ONLINE OR WATCH ON YOUTUBE, THIS BLEND CAN NOT, AGAIN, CAN NOT BE USED AS A HOMEMADE CASTABLE REFRACTORY. THIS RECIPE IS TO BE USED AS A MORTAR ONLY.


Be sure to Download & Print this High-Temperature Mortar Recipe!
BrickWood Ovens Installation Instructions




Join the HOW TO MAKE HIGH TEMPERATURE MORTAR discussion on the BrickWood Ovens Forum!  

How to Make / Mix Perlite or Vermiculite with Portland Cement for Pizza Oven Insulation

Insulation is crucial in the walls of your home. It keeps your home warm in the cold winter months and cool in the hot summer months. It is equally crucial in your BrickWood Box. When you are baking in the LOWER OVEN, the insulation that is in the cinderblock helps retain the heat that was created when you fired the oven.

The insulation mix that is in the HEARTH SLAB (under the hearth slab firebricks) keeps the heat in the hearth firebrick. If you didn’t have the insulation mix in the hearth slab, the slab would absorb the heat from the hearth firebrick like a sponge absorbs water. This heat absorption would prevent the hearth firebrick from reaching their maximum heat retaining potential. And super-hot hearth firebrick not only radiate intense heat for hours (which is really helpful when BBQ’ing), but you will actually use less firewood compared to metal lined wood-fired BBQ’s.

The insulation mix in the UPPER OVEN (between the 2 rows of firebrick and the concrete panels) help retain the intense heat that is made during the pig roasting process – and retains the heat that is created during the smoking process (when the fire is made in the lower oven). As the smoke rises out of the smoker opening (which is the 13½” x 2½” hole in your hearth slab), the heat from the fire and smoke is retained in the upper oven firebrick which aids in the smoking / cooking process. If you didn’t have insulation between the 2 rows of firebrick and the concrete panels, the outside temperatures would cool the firebrick and your oven would be much less efficient.

image.png1329×323 870 KB

So where do you find Vermiculite or Perlite in your area? If your local MASONRY and LANDSCAPE SUPPLY 40 doesn’t carry 2cf or 4cf bags of Vermiculite or Perlite, you can also try your local PLANT NURSERY 9 as both minerals are used in potting soil to help retain moisture (it’s those little white balls in the potting soil). If that’s a no-go, simply jump over to the Uline.com 109 website (www.Uline.com/BL_3801 184) and purchase (2) of the 4cf bags of GRADE 2 or GRADE 3 Vermiculite. They will ship the Vermiculite to your home or jobsite. Their Vermiculite is always in stock and their prices are decent.

DO NOT go to your local Big Box hardware store or Plant Nursery and buy bag after bag of the small 8qt or 10 Liter bags of Vermiculite or Perlite. You would need over 200 of the 8qt bags to equal the 8cf bags of Vermiculite / Perlite that is needed for the construction of your BrickWood Box. If you see the words “Quart” or “Liter” on the bag – put it back on the shelf and look for 2 cubic foot or 4 cubic bags (like shown below).

perlite%20vs%20vermiculite3035×2927 2.32 MB


How to Mix the Vermiculite / Perlite and Portland Cement Insulation Blend -

VERMICULITE or PERLITE and PORTLAND CEMENT – Dry Mix 5 parts Vermiculite or Perlite - to - 1 part Portland Cement in a Mixing Tub or Wheelbarrow - (5 Gallons / Shovel - to - 1 Gallon / Shovel). Add just enough water to get the entire blend wet as you mix with a shovel or hoe (hoes are good for this process). DO NOT OVER WATER! There should be ZERO water puddling! Average drying time is about 5 - 6 days.

image.png649×572 249 KB


Join the Portland, Vermiculite, Portland Cement discussion on the BrickWood Ovens Forum!  


The frost line, also called frost depth or freezing depth, is most commonly the depth that the groundwater in soil is expected to freeze. The frost depth depends on the climatic conditions of an area, the heat transfer properties of the soil and adjacent materials, and on nearby heat sources. You have to have freezing weather for a while to have a deep frost line. - wikipedia

If you have a 28" frost line, you will need to build your base slab 28" below grade (“Grade” means “Ground Level”). If your frost line is at 28", you slab will need to be about 36" thick.

As for the need to building a base foundation… that is going to be your call. Several city / states require any load bearing structure be built on a frost line slab. Others city / states have no written law regarding frost line construction, so a standard 6" slab on 4" of gravel is fine.

FROST LINE PENETRATION MAP by BRICKWOOD OVENS.jpg1540×994 270 KB


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BUILDING YOUR BRICKWOOD BOX TO THE FROST LINE.JPG1243×861 283 KB



Join the Frost Line discussion on the BrickWood Ovens Forum!  

MSDS, PRODUCT DATA & SPEC SHEETS

Mattone Barile / Mattone Barile Grande - Possibly.  Many have done it.

Cortile Barile - Impossible.

Mattone Cupola - Ditto.